1. General terms

Luhta.com is an online shop maintained by L-Fashion Group Oy. These Luhta.com online shop’s terms of delivery are applied to the seller/customer relationship between L-Fashion Group Oy and its customers.

Contact details
L-Fashion Group Oy / Luhta.com online shop
Tiilimäenkatu 9, FI-15680 Lahti, FINLAND
P.O. Box 55, FI-15501 Lahti, FINLAND
Business ID: 0149158-5
Email: customerservice@luhta.com

L-Fashion Group Oy retains the right to update these terms of contract unilaterally and without prior notice. Any purchases made at Luhta.com are subject to the terms of contract valid at the time, which the customer must accept when placing the order. The terms are available on the Terms of delivery page of the online shop.

2. Ordering and order processing

Luhta.com sells products to private individuals for their personal use.

To place an order, a customer must be of age (at least 18 years old) and use their personal payment card, which they have a legal right to use, or other personal means of payment.

It is the customer’s obligation to provide contact information, which at the very least includes name, address, phone number and email address for the delivery of the order and related documents. It is the customer’s obligation to provide correct contact information and keep their information up to date.

To make a purchase at Luhta.com, the customer adds their chosen items to the shopping cart and proceeds to the checkout, where they confirm the order by selecting a means of payment and clicking the Order against payment button. The order constitutes a binding offer to buy the products in the cart subject to these terms of delivery.

A sales contract is concluded once L-Fashion Group Oy sends the customer an order confirmation notice by email to confirm the order has been accepted. L-Fashion Group Oy retains the right to cancel an order, for example, in the following situations: 1) a product is not in stock or cannot be delivered, 2) the delivery address is incorrect, or delivery is not possible, 3) the payment has not been confirmed or 4) where there is reason to suspect that products have been ordered for resale purposes or otherwise contrary to these terms of delivery.

If a product cannot be delivered, the customer will be notified of this as soon as possible after order confirmation.

3. Delivery

L-Fashion Group Oy sells products to private individuals in Finland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Unfortunately, we are not able to deliver to these locations: France: Guadalupe, Martinique, French Guiana, Réunion, Saint-Pierre and Miquelon, Mayotte, French Southern Territories, Wallis and Futuna, French Polynesia, New Caledonia, Saint Barthélemy, Saint Martin, Monaco, Corsica. Denmark: the Faroe Islands, Greenland. Finland: Åland. Malta.

Delivery time in the online shop is 3 to 5 working days; during sales and campaigns, the delivery time may be longer due to the large volume of orders.

L-Fashion Group Oy is not responsible for delays caused by force majeure events or unforeseen changes, but L-Fashion Group Oy is obligated to notify the customer of such delays as soon as possible.

For more information about the methods of delivery, see https://luhta.com/en/support/delivery.

4. Data protection and cookies

The customer’s data is stored in the customer register maintained by L-Fashion Group Oy and used for maintaining the customer relationship. L-Fashion Group Oy does not give out customers’ contact information to third parties for direct marketing. The customer can forbid the use and processing of their data for marketing purposes through the cancellation link in the marketing messages, by forbidding electronic direct marketing in the settings of their Luhta.com account or by contacting customer support: customerservice@luhta.com. Please see the privacy notice for more information about the processing of personal data.

The Luhta.com online shop uses cookies. Cookies are used to improve and speed up visits to the website. They can also be used for providing special or personal offers and product recommendations. Click here for more information about cookies.

5. Product information

L-Fashion Group Oy aims to ensure that all the information given in the Luhta.com online shop is as accurate, up to date and comprehensive as possible. However, we cannot always guarantee the availability of all products sold by the Luhta.com online shop. The colours of products sold by the Luhta.com online shop may also differ slightly from the colours in real life due to the customer’s device’s display quality and settings. If a product does not meet the customer’s expectations, they may return the product in accordance with section 7 of these terms.

L-Fashion Group Oy retains the right to update product descriptions at any time.

6. Prices, fees and warranty

The product prices in the Luhta.com online shop include VAT (25.5%). The cost of shipping is shown in the cart. For more information about the shipping costs, see https://luhta.com/en/support/delivery.

We retain the right to adjust prices. Adjusted prices shall apply to orders placed after the adjustment has entered into force. If the price indicated in the Luhta.com online shop is incorrect due to an obvious mistake, the incorrect price shall not bind L-Fashion Group Oy.

For information about the available payment options, see https://luhta.com/en/support/payment-methods.

The warranty is based on the warranty terms defined by the manufacturer of the product. The warranty covers manufacturing flaws that are not caused by external factors. External factors include, for example, incorrect use of the product. It is recommended that the customer familiarise themselves with the product’s user instructions before using the product. In warranty matters and if you detect a flaw in the product, first contact our customer service via email: customerservice@luhta.com.

7. Return policy

If, for some reason, you are not happy with the product you purchased, you may return it by notifying us by cancelling the order or using the return form provided with the order within 30 days of receipt. You can also print out the return form here and send it with the return package. If you cannot print out the return form, you may write the information requested on a piece of paper and send it with the package.

If you have a Luhta.com account, you may cancel the entire order or only specific items by clicking the Cancel order button on the order details page. Unregistered users can cancel their order at: https://luhta.com/en/cancel-order. Once you have submitted the cancellation request, we will send you a notice of confirmation to your email or telephone number, whichever you choose. Then, we will process the order cancellation.

The product to be returned must be packed carefully. You may request a UPS return here. Click “Continue as guest” and fill out the form with the needed details. Please enter the value “1” in the field titled “Weight”. After you send the form forward (by clicking on “Process shipment”) you will receive a UPS return label via e-mail, that you can download and print out. Attach the label on the surface of the package with transparent tape, covering your address on the packet.

The product must be unused, in its original packaging and all product labels and hangtags must be in place. All free gifts must also be returned. The return policy does not apply to customised products and, due to health and hygiene reasons, unsealed underwear or swimwear.

Returns are cost-free. We will refund the returned products as soon as we can after we have received, checked and approved them. The refund is made using the same method you used for paying the order. If the returned product has been used contrary to the customer’s due diligence obligations, the customer may be charged a depreciation of the product up to the full price of the product as well as the cost of return shipping.

For more detailed instructions for returning products, see https://luhta.com/en/support/returns-and-exchanges and the return form provided with the order.

8. Force majeure

L-Fashion Group Oy is not liable for any damage caused by force majeure events. Force majeure events are considered unpredictable factors and/or conditions independent of L-Fashion Group Oy’s conduct, which cannot be resolved within reason. L-Fashion Group Oy is obligated to notify the customer of such conditions as soon as possible.

9. Product defects and complaints

Under the Finnish Consumer Protection Act, L-Fashion Group Oy is liable for defects in products it has sold. If you notice a defect in the product, please always contact our customer service first: customerservice@luhta.com. If a product has a defect referred to in the Consumer Protection Act, we will, as a first step, either remedy the defect or replace the defective product with a flawless product. If remedying the defect or replacing the product is not possible, we will refund the customer an amount proportional to the defect.

10.

L-Fashion Group Oy shall remain as the sole and exclusive owner of all of its intellectual property rights. The content of the online shop (including but not limited to its’ texts, pictures, drawings, logos, trademarks) are the intellectual property of the L-Fashion Group Oy and copying and other unlawful use of the aforementioned intellectual property rights is forbidden.

11. Applicable law and dispute settlement

These terms shall be governed by Finnish law, except where mandatory legislation states otherwise.

Any disputes shall be primarily settled by negotiations between the customer and L-Fashion Group Oy. If a consensus cannot be reached, the customer may contact the Competition and Consumer Authority’s consumer advisory services (www.kkv.fi/en/consumer-affairs/consumer-advisory-services) and then request a recommendation on the resolution of the disagreement from the Consumer Disputes Board (www.kuluttajariita.fi/en).

The customer may also submit the dispute for resolution to the District Court of Päijät-Häme (Finland) or the district court for the place where the customer is domiciled or habitually resident.