Frequently asked questions
How do I place an order?
Choose the products you want to order from the Luhta.com B2B online shop’s selection by placing them in the shopping bag. In the shopping bag you can see the total cost of the products and possible delivery charges. By clicking ‘Go to checkout’ you can fill out your details and pay for the order.
How do I know that my order has been received?
Once the order has been paid for, an order confirmation will be sent to the e-mail address provided in your details.
Can I change my order after I have paid for it?
The order cannot be changed after it has been paid for and confirmed.
Where do you deliver?
At this time, we deliver products to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
How can I pay for my order?
The payments in the Luhta.com online shop are handled by Klarna Ab. More information about payment options can be found on Klarna’s website and via their customer service.
What are the delivery methods?
In Finland, the delivery method is Posti. Other countries we deliver by UPS.
How long does delivery take?
Generally, delivery takes 3 to 5 days. Please note that, for example, during sales and campaigns the number of orders may increase suddenly, which will affect the estimated delivery times.
Why is my order split into multiple parcels?
Sometimes we might have to split an order into multiple parcels and ship them separately. If so, then each parcel will be delivered with their own tracking code. You will receive the tracking codes via email.
If the delivery method is Posti, you can track your parcels online on Posti’s website for item tracking. If the delivery is by UPS, each parcel will be delivered with their own tracking code. You will receive the tracking codes via email. You can use a link in the message to adjust the delivery, have the shipment redirected to any UPS collection point, or issue a drop-off authorization.
Even if your order is split into multiple parcels and shipped separately, you only need to pay delivery costs for one shipment.
Where is my order delivered?
In Finland we deliver to Posti service point. How long is my parcel kept at the Posti service point? Parcels are kept at the pick-up point for 7 days.
When the delivery is by UPS, by default, shipments are delivered directly to the specified delivery address. If your shipment cannot be delivered, it will be forwarded to a UPS Access Point™ near you and you will be notified by email and SMS. Parcels are kept at the UPS Access Point™ for 7 days.
What happens if I cannot pick up my parcel within the storage period?
If you are unable to pick the parcel up, please notify our customer service of it before the parcel is sent back to us. Not claiming a parcel without prior notice is not considered a customer return. We charge €19.90 in handling fees for every parcel that is left unclaimed without notice.
Can all products be exchanged or returned?
The products bought from the Luhta.com B2B online shop have no right of return.
Where can I make a complaint about a product?
If you have a complaint about a product that was bought in the Luhta.com B2B online shop, please contact our customer service via e-mail at firstname.lastname@example.org.
How do I contact customer service?
You can reach our customer service via e-mail at email@example.com or by phone on +358 (0)9 2310 0080 on weekdays (Mon-Fri) from 8 to 18 (UTC+2).