Returning a product
Products purchased in the Luhta.com online shop can be returned within 30 days from the time they are delivered to you. Please note that the items must be in their original packaging, unused and in original condition with any product labels and tags in place to be eligible for a return.
Any products received for free when placing the order must be returned if the product that entitled you to the free product is returned. All products from a single order can be returned together in one return parcel even if they were originally delivered in multiple shipments. The return shipment is free of charge.
We will refund the product as soon as we have received, inspected and accepted the returned product. If you return all the products of your order, we will also refund you the cost of the cheapest standard delivery option (Posti standard delivery 4,90 €). The refund is made using the same payment method as the original payment. You will receive an email once the refund is completed.
If you chose to pay by invoice and the due date is approaching, you can set your invoice on hold until your return is completed. You can set your invoice on hold by logging in to Klarna’s website or in the Klarna app. If necessary, you can also contact our payment intermediary Klarna’s customer service.
If – after returning one or more products – your order no longer qualifies for a discount you received when ordering, the value of the discount may be deducted from the total amount refunded to you.
If you want to make a return, please do as follows:
Fill in the return form that was sent with your order. If you cannot find the return form, you can print out a new one here. If you are not able to print out the form, you can also write down the information requested on the form by hand on a piece of paper.
Please pack the products carefully and remember to enclose the return form with your return. Take your return parcel to a Posti service point and use the Luhta.com contract ID 659135 for the return shipment. Make sure you get a receipt of your return shipment from Posti. Please note that return parcels cannot be dropped off in a mail box or at a Posti parcel point.
Exchanging a product
Products cannot be directly exchanged in the Luhta.com online shop. If you want to exchange a product you have ordered, you must first return the product to our online shop and then place a completely new order for the product you want.
Products are sold at the prices valid at the time of the purchase. If you bought discounted products and the discount has ended by the time of placing the new order, the new order is charged at the prices valid at that time.
Gift cards cannot be exchanged for cash.