Exchanging a product
Products cannot be directly exchanged in the Luhta.com online shop. If you wish to exchange the product you have ordered, you must first return the item to our online shop and then place a completely new order for the new product.
Products are sold at the prices valid at the time of purchase. If you bought discounted products and the discount has ended by the time of placing the new order, then the new order is charged at normal prices.
Gift cards cannot be changed into money.
Returning a product
Products ordered from the Luhta.com online shop can be returned within 30 days. The returned products must be in their original packaging, unused and intact and they must still have all product labels and hangtags in place. All free gifts that may have come with the order must also be returned. Returns are cost-free. If you return all of the products you ordered, we will refund the total of the order with the exception of shipping costs.
If you wish to make a return, do as follows:
Fill out the return form that came with your order. If you cannot find the return form, one can be printed from here. If you don’t have a printer, you can write the information required on the return form by hand.
You take the return parcel to a Posti service point and provide the Luhta.com contract ID: 659135. Please, package the return items carefully. Remember to include the return form. Ensure that Posti provide you with a receipt of the return. The parcel cannot be left in a mail box.
Refunds: We will refund the returned products within 14 days after we have received, checked and approved them. The refund is made using the same method you used for paying the order. You will receive a notification of the refund in your e-mail.
If, after the product’s return, the order is no longer eligible for a discount, the value of the discount may be subtracted from the refunded sum. If you chose invoice as payment method, a new invoice will be sent to your e-mail, once the return has been processed. If necessary, you can contact our payment intermediary Klarna’s customer service to move the deadline of the invoice www.klarna.fi.