Where do you deliver?
At this time, we deliver products to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Please make sure that the delivery address, phone number and email address you provided are correct.
What are the shipping costs?
We charge a flat rate of €4.90 for shipping per order. The delivery method is UPS Standard.
How long does delivery take?
Generally, delivery takes 3 to 5 working days. Please note that, for example, during sales and campaigns the number of orders may increase suddenly, which will affect the estimated delivery times.
Why is my order split into multiple parcels?
Sometimes we might have to split an order into multiple parcels and ship them separately. If so, then each parcel will be delivered with their own tracking code. You will receive the tracking codes via email. You can use a link in the message to adjust the delivery, have the shipment redirected to any UPS collection point, or issue a drop-off authorization. Even if your order is split into multiple parcels and shipped separately, you only need to pay delivery costs for one shipment.
Where is my order delivered?
By default, shipments are delivered directly to the specified delivery address. If your shipment cannot be delivered, it will be forwarded to a UPS Access Point™ near you and you will be notified by email and SMS.
You will be notified by email once the shipment has been accepted by UPS. The email contains a tracking link on the UPS website. The day before the scheduled delivery, you will receive another message either by email or SMS. You can use a link in the message to adjust the delivery, have the shipment redirected to any UPS collection point, or issue a drop-off authorization.
How long is my parcel kept at the UPS Access Point™?
Parcels are kept at the UPS Access Point™ for 7 days.
What happens if I cannot pick up my parcel within the storage period?
If you do not collect the shipment within the storage period, ownership of the package will revert to the Luhta.com online shop and the goods will be returned. After the return is encountered and processed by us, you will be refunded within 14 days to the original method of payment. We will inform you about the refund by email.
Please note that not picking up the package is not a customer return. We charge processing costs of €19.90 for the packages that have not been picked up within the storage period. If you are unable to pick the parcel up, please notify our customer service of it before the parcel is sent back to us.