Delivery and payment methods
Delivery options and delivery time
For customers in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden we offer the delivery method UPS Standard. We charge a flat rate of €4.90 for shipping per order.
Please make sure that the delivery address, phone number and email address you provided are correct. The delivery time is approximately 3-5 working days after your order has left our warehouse. Please note that during campaigns and sales, delivery time may be longer than usual.
You will be notified by email once the shipment has been accepted by UPS. The email contains a tracking link on the UPS website. The day before the scheduled delivery, you will receive another message either by email or SMS. You can use a link in the message to adjust the delivery, have the shipment redirected to any UPS collection point, or issue a drop-off authorization
By default, shipments are delivered directly to the specified delivery address. If your shipment cannot be delivered, it will be forwarded to a UPS Access Point™ near you and you will be notified by email and SMS. Pick up the shipment within 7 calendar days.
If you do not collect the shipment within the storage period, ownership of the package will revert to the Luhta.com online shop and the goods will be returned. After the return is encountered and processed by us, you will be refunded within 14 days to the original method of payment. We will inform you about the refund by email.
Please note that not picking up the package is not a customer return. We charge processing costs of €19.90 for the packages that have not been picked up within the storage period. If you do not intend to collect your package, you can let Customer Service know. However, notification should be made before the return is posted.
In the Luhta.com online shop you can use Klarna to pay via credit card. Details of the available payment options and applicable terms can be found on the Klarna website. In the Klarna App you can easily track the ordering process and manage your invoices. The intermediary for the payment is Klarna Ab, which is why the bank statement may show Klarna as recipient of the payment. The payment is forwarded from Klarna to the Luhta.com online shop. You can track your order and pay any open invoices through Klarna.
By using the Klarna Checkout service you accept the terms of Klarna Ab (556737-0431, Sveavägen 46, 11134 Stockholm) that can be found at checkout. If you have questions relating to payments, we ask that you contact Klarna’s customer service: firstname.lastname@example.org. More information about Klarna customer service can be found here.